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Quality and Quality Manager for the wickets of knowledge in libraries

synthesis brilliantly exposed by Raymond Berard of Abes zooms in on a quality that must be continuous , which must be simple, especially not being a perfectionist and should always include a certification .
interventions during the day show that the road remains to be done to go beyond product quality to quality management systems, or to quality management.
libraries, places of learning and memory are now in control of the quality of their products and services: inventory, funds, tracking, deadlines, etc. .. Digital products remain in need today and even tomorrow they can be manipulated and monitored. it comes to choosing formats, migrating existing content (scan, organize, control, etc..) interpret and regulatory compliance, manage the flow and procurement of electronic documentation, develop flows to terminals such as digital tablets or telephones or the ebook reader. So many questions which are yet to develop even invented.

And many issues to meet the changing practices and uses customers and particularly the clientele from Generation "Y".

To meet the rapid changes in practice as the means of access to content, increasing the amplitude of schedules, new uses of reading rooms, the establishment of a quality management system is decisive and effective response. That's where libraries have the most to advance. Valerie
BRESSOUD-GUERIN, director of network media centers Valais outlined the approach quality integrated network of 120 medium and small libraries of Canton in Switzerland Vallais . The reference ISO 9000 and 14000 were applied through a Regional Certification (OAE), which was much more impact than powerfully integrated into the tourism strategy of Canton. This consistency has led to links which are heavily tighten between teams of librarians, elected officials, and the cultural administration of the Township. Here is an exemplary approach that translates on the field by bases of common content, exchange of "best practices" to increase the quality of service and hospitality, the development of listening and a "service contract" between the teams and the political authorities .



Afnor Day - June 7, 2010 Bnf Documentation Services: what quality for which customers?
Program:
Pierre-Yves Renard, Director of Libraries INSEE: quality and performance standards documentary Christine Girard, Inspector General of libraries: state of quality measures in libraries Olivier CHOURROT French Directorate General for Higher Education and Research: QUALIBIB a "toolbox" for the quality of library services Chantal Faure, consultant firm Euriware: quality and information management Claudine Golka and Christophe PERALES , University of Versailles Saint-Quentin: document services in the quality policy of a university-BRESSOUD Valerie Guerin, director of network media centers Valais: ISO9001: what for?
Emmanuelle BERMS, Bibliothèque nationale de France, animation session Gildas ILLIEN Library nationale de France: quality and mass of information: the case of legal deposit of web Alban CHERRY, Gallimard: quality and scanning ROUCHON Olivier, National Informatics Centre for Higher Education: Quality and permanent archiving Matthew Stoll, Interuniversity Library the Sorbonne, Couperin: the quality of electronic acquisitions Remi Mathis, Wikimedia Foundation: quality management in a collaborative Web